SHIPPING & RETURNS POLICY
Shipping Times
Shipping times are around 1-2 weeks unless otherwise specified in the product description. All shipping times are estimates based of current orders
Due to the size and weight Rooftop Tents are Shipped via depo to depo shipping. This allows an affordable shipping option where you can collect the product from a local depo usually within 20kms of your address. You will receive info on where to collect your tent from once shipped. Extremely Rural Areas may receive extra shipping cost however these will be discussed before shipping is booked and rarely occur. You have 7-14 days to collect your tent from the depo, after that your order is at risk of receiving holding fee’s from the warehouse and/or returned to sender (Fuel Guzzla PTY LTD)and will be assumed as a change of mind product return. This is outside of our control as is up to the discretion of the holding depo.
Want to return an item?
To return an item simply email us at contact@fuelguzzla.com.au
We will require the order number and post code of the shipping address to submit a return.
You are responsible for paying the shipping costs for the item/s you are returning.
Items that do not meet our definition of as "new condition" including and not limited to; have been worn multiple times, washed, damaged, stained or had there tags removed will not be accepted.
Ensure you are purchasing the correct product before checking out as returns due to user error or changing your mind will not be accepted.
Note:
- Premium Hoodies, Shirts and Singlets are not able to be returned as they are made on a per order basis. Full dimensions for sizing are available on the website to ensure correct sizes are provided.
- Due to Hygine Reasons Swimwear is not able to be returned
Returns of faulty items
We strive to provide the best quality products for our customers, therefore we appreciate being notified if our product isn’t up to standard. If you believe your item is faulty, please email Contact@fuelguzzla.com.au
with the following:
- Your name; and
- Order number; and
- Images of the fault for review.
If the item is deemed as having a manufacturer’s fault, you will not incur any additional costs and will be offered a replacement item or store credit. All automotive parts and camping equipment warranty cover workmanship and non wearing parts. Cosmetics are not covered due to potential exposure to environments and contains not suited for use. Items that have been missued or poorly maintained outside of there designed function will not be covered.
All Rooftop Tents should be properly seasoned If you are unsure on how to season flick us a email or message and we can run you through the process
Store Credit
We offer store credit on returns and exchanges. Fuel Guzzla must be notified within 7 days of the order arriving. Please note that store credit will be processed on return of the item/s and does not include shipping costs
Deposits
Deposits secure your place in line if a product is not currently in stock. Once notified of the stocks arrival you will have 7 days to complete payment of the order. Deposits can prevent other customers from purchasing products and are therefor non refundable
BATTERY DISCLAIMER
1. General Use and Risk Disclaimer
Lithium batteries, when used improperly or in unsuitable environments, can pose a risk of fire, explosion, or personal injury. It is the responsibility of the user to ensure the battery is installed, used, and maintained according to all manufacturer specifications and relevant Australian Standards.
2. Installation Disclaimer
These batteries must be installed by a qualified professional. Incorrect installation can result in serious injury, damage, or fire. We accept no liability for damage caused by improper installation or modification of the battery system.
3. Usage Limitation Disclaimer
Our batteries are designed for use in 12V 4WD applications only. Using them for other purposes without written approval may void the warranty and increase risk.
4. No Liability for Misuse
We are not responsible for any damage, injury, or loss resulting from improper use, overcharging, short-circuiting, physical damage, or exposure to extreme conditions beyond the rated specifications of the product.
5. Limitation of Liability
To the maximum extent permitted by law, Fuel Guzzla PTY LTD shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or misuse of the products.
To view or download battery specs and user guide copy the following link into your chosen browser:
https://www.dropbox.com/scl/fo/3ijtenip38qiz4a28ho7g/ANl4mPt4CpTfg5GVB8-63-E?rlkey=p5syd6tv5jmzyx5garw0j6dgl&st=h0scnooa&dl=0